Call Centre services is a specialist division of Kirloskar Computer Services Limited which can meet all your requirements. It offers you expertise and support ranging from the supply of individual staff, to turnkey solutions including demographic analysis and site location selection. By working closely with our International services division we can source candidates with the necessary languages skills to suit your organisation.

You can use KCSL to determine the best area for the most cost-effective skills pool, select the site, project manage the build and fit-out, and provide full facilities management.

We can recruit, train and manage an entire complement of staff or we can assess:

• Service Representatives
• Team Managers
• Operations / Duty Managers
• Contact Centre Director
• Implementation Teams
• Resource Planning / Schedulers
• Technical Help-desk

It is increasingly recognised that contact centres need to change from cost centres to profit centres - and KCSL can accelerate this change. Because although technology usually takes the limelight, the major overhead and the most critical resource for any contact centre is its people. We add real value to your business through continuity of motivated, skilled people. Staff are fully employed by KCSL, which relieves you of employer liabilities and means we can retain a quality team that will consistently build profitable customer relations.

Talk to us today and help us find the right solution for you - you can find your nearest office in our Branch Office or mail us to call center career.

Selection Process for Call Center Recuriment

We are following the methodology as stated below to select the skilled Call Center Agents to your organization.

1. Short-Listing on Education .

We're making the advertisement in the leading newspaper (Like Times of India, Deccan Herald) for walk-in interviews and we're collecting their CV online by filling the information or be getting through mail. Based on their Education and their score, we're Completing the first short-listing Methodology.

2. Short-Listing using Online Test.

In the second round, we're conducting the written test for Maths and English. Here the process of short-listing is based on their total score(60-90%)

3. Short-Listing by Listening Skill

According to the candidate's listening skill, they're short-listed on the basis of their score (90%).

4. Short-Listing through Group Discussion

We conduct the group discussion to know about their communication skill, knowledge in the respective topics, leadership qualities, body language etc. Based on their score(70-90%) our short-listing process 3 has been fulfilled.

5. Short-Listing by Presentation Skill.

Individual candidate will be given a topic for presentation, to judge his/her involvement in the respective topic, body language, communication skills, Ethics and Query answering. Here we're looking for the score to be short-listed is 80-90%.

At any steps, the HR from your organization can be tested directly if you wish.

The following are the options for training and recruitment to your esteemed organization

Option 1:

We will do the recruitment and training will be at your esteemed organization. That is, the above said 5 methodology will be taken care of KCSL and we'll send you the skilled agent to your concern.

Option 2:

You will do the recruitment and training will be at our premises. That is, the above said 5 methodology will be taken care of your organization and we'll train-up your corporate employees in the following areas :

• Customer Support Profession.
• Customer Services
• Communication & Accent
• Ethics
• Technology and Infrastructure
• Technical Process Management
• Problem Solving
• Business Letter writing

Option 3:

We will take care of both Corporate Training and Recruitment for your esteemed organization. That means, combination of Option 1 and 2.

Feature:

• Good infrastructure having latest technology
• Extreme Network in all over the world
• More than 20 years of experienced people in the team.
• All the methodology has been done by online.
• World class support from the Team of professionals.
• Leader in BPO activities
  

For further inquiries, please contact:

Kailasanathan
Manager-Finance
Bangalore, India.
Telephone: +91-80-23519311
E-mail: kailash@kcsl.com